Frequently Asked Questions

  • Teletherapy is the delivery of speech and language therapy services through secure, HIPAA-compliant video technology. It allows our clinicians and clients to connect in real time—even when they’re not in the same physical space.

    At Oak Tree Speech and Language, we have over eight years of combined experience delivering engaging and effective virtual sessions to children and adults. Whether working on speech sounds, language development, social communication, or AAC, we tailor each session to the individual—and keep it interactive, fun, and goal-focused.

    Teletherapy is effective across many ages and needs. Young children, school-age clients, and adults alike can make excellent progress with virtual services. We adjust our approach to match attention levels, interests, and communication styles—meeting clients where they are each day.

    Families love teletherapy for its flexibility. It removes the need for travel, allows caregivers to be more involved, and supports carryover of skills in the natural home setting. Many clients thrive in their own environment, and we often see improved focus and comfort during sessions.

    To participate, you’ll need:

    • A stable internet connection

    • A device with a camera and microphone (laptop/desktop preferred, tablet or phone acceptable)

    • Headphones (optional, but helpful for focus in some cases)

    We’ll guide you through setup and help make sure the experience is smooth and successful.Teletherapy offers flexible access to services without the need for travel—making it ideal for busy families or those in rural areas. It also allows caregivers to be more directly involved, which supports carryover of strategies at home. Many children thrive in their own familiar space, and virtual sessions can reduce anxiety or distractions that might occur in a clinic setting

    With over eight years of combined experience providing virtual therapy, our team uses interactive, evidence-based approaches to keep clients engaged and progressing—whether they’re working on early language skills, articulation, AAC, or social communication.

  • You’ll need a stable internet connection and a device with a camera and microphone. While tablets and phones can work, laptops or desktops often offer a better experience. Headphones (especially noise-canceling ones) can help with focus if they’re available and comfortable for the client.

    We’ll guide you through any setup and let you know if specific materials will help support engagement during sessions.

  • We work with people from 0-21 at this time.

  • Colorado: We are currently accepting Colorado Medicaid (Health First Colorado), and are in the process of applying to become providers for other insurances.

    Tennessee: We are currently accepting BCBST, Aetna, BlueCare, TennCare Select, and Wellpoint.

    We’re constantly expanding our network; contact us for the most current insurance info.

  • The length of time recommended for speech therapy depends on several factors, such as underlying conditions, severity, age and frequency of therapy. This will vary across different clients with different needs.

  • Contact the speech therapist you’re meeting with and we will troubleshoot.

  • At Oak Tree Speech and Language, we serve families in both Tennessee and Colorado, with flexible options to meet each client’s needs:

    • Lacey, based in Tennessee provides in-person services at our Dyersburg, TN clinic and also offers virtual therapy to families in both Tennessee and Colorado.

    • Laurel, based in Colorado, provides teletherapy and also offers in-home and community-based services for early intervention clients in the Colorado area.

    We are committed to meeting families where they are—whether that’s in the clinic, at home, in the community, or online—while delivering compassionate, individualized therapy every step of the way.

  • Oh, yes! Give us a call. It is hard for us to see someone be given a device and not adequately supported, trained, or engaged with to make sure it is functional for the one it is intended for. Both Lacey and Laurel have love for and expertise in the area of augmentative alternative communication.

  • Not at all. Oak Tree does not operate under the parameters of the educational system. We serve clients under a medical model. These two models differ a significant amount! We encourage you to attend a consultation or screening with us to see if a possible evaluation is a good fit for your child.

  • Give your doc a call. If you are concerned that your child has communication needs, regardless of whether they qualified for an IEP, share your concerns with your family doctor or pediatrician. You can ask them for a referral for a speech and language evaluation. Depending on your insurance, you may not need a referral and can consult their provider network to choose your clinician.

  • This is totally dependent on your child’s needs. The education model targets goals that are academically related, and the medical model serves broader areas of need. Some children could use support in both settings, while others may not need it in both setting. There is no right or wrong way to approach it. We just want you to know what your options are.